Return & Refund Policy

At Venge Vineyards, we take great pride in the quality of our wines and want every bottle to arrive in excellent condition. Because wine is a perishable product and is sensitive to temperature, storage, and handling, all wine sales are considered final. We are unable to accept returns or exchanges based on personal preference.

Damaged or Incorrect Shipments

If your order arrives damaged, or if you receive an incorrect item, please contact us within five (5) days of delivery. We may request photographs of the packaging, bottle, or other documentation to help us evaluate the issue.

Once confirmed, we will work with you to arrange a replacement when available or provide an appropriate refund or credit.

Wine Quality Concerns

If you believe a bottle is flawed or otherwise does not meet our quality standards, please contact us. We may request that you retain the bottle, remaining wine, cork, and packaging while we review the issue.

Confirmed quality issues may be eligible for replacement, winery credit, or refund at the discretion of Venge Vineyards and subject to wine availability.

Shipping & Delivery

Wine shipments require an adult signature from someone 21 years of age or older at the time of delivery.

Customers are responsible for providing a complete and accurate shipping address and ensuring that an eligible adult is available to receive the shipment.

Additional shipping or handling charges resulting from an incorrect address, missed delivery attempts, refused shipments, or packages returned to Venge Vineyards may be the responsibility of the customer.

Weather-Related Shipping

Wine is sensitive to extreme temperatures. To protect the integrity of your purchase, Venge Vineyards may delay or hold shipments during periods of excessive heat or cold.

Once an order has been released to the carrier, delays or damage resulting from circumstances outside our reasonable control, including extreme weather or unsuccessful delivery attempts, may not be eligible for replacement or refund.

Order Changes & Cancellations

If you need to modify or cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request prior to shipment.

Once an order has been processed or released for shipment, we may be unable to cancel or modify it.

Contact Us

If you have questions about an order or believe there is an issue with your wine, please contact Venge Vineyards. Our team will be happy to review the situation and assist you.

Venge Vineyards
4708 Silverado Trail
Calistoga, CA 94515
707.967.1008